Privacy Policy

Last updated: August 7, 2026

DietAssure™ is a trademark of Aqualeo Digecom FZ LLC, a company registered in the United Arab Emirates ("Aqualeo Digecom FZ LLC", "we", "us", "our"). This policy explains what information we collect through the DietAssure apps and website, why we collect it, who we share it with, and the choices you have.

1. Information we collect

Account information. Email address, authentication credentials, and any household member profiles you create — including names and the diets, allergies, or ingredients to avoid you set up for each person. This is health-related information you choose to give us so we can generate a safe/unsafe verdict.

Scans and photos. Barcodes, ingredient-label photos, and meal photos you capture. Most scanning happens on your device; a photo, barcode, or ingredient name is sent to our servers only when your device can't resolve it locally (an unrecognised ingredient, a low-scoring product needing alternatives, or a photo you submit for AI product insight).

Payment information. Subscription payments are processed by Stripe. We never see or store your full card number — Stripe handles that directly and shares with us only what's needed to manage your subscription (plan, status, last 4 digits, billing email).

Usage and device data. App version, device type, and diagnostic/analytics events (Google Analytics on the website) used to understand how the product is used and to keep it working.

Support and dietician communications. Messages you send us, and, if you book a session with a dietician, the scheduling details and video-call metadata (via Zoom) needed to run that session.

2. How we use it

• Generate safe/unsafe verdicts and nutrition scores for your household, on-device wherever possible.
• Look up ingredients we don't recognise and produce alternate-product recommendations, using AI-assisted analysis (OpenAI) on the specific ingredient or barcode involved — not your household profile.
• Create, secure, and manage your account and subscription (Supabase for authentication and data storage, Stripe for billing).
• Send transactional email — receipts, verification, support replies — via Resend.
• Operate paid dietician consultations, where booked.
• Maintain, secure, and improve the service, and respond to support requests.

We do not sell your personal information, and we do not use your household's allergy or diet data for advertising.

3. Who we share it with

We share data only with the service providers needed to run DietAssure: Supabase (hosting, authentication, database), Stripe (payments), OpenAI (AI-assisted ingredient and product lookups), Resend (email delivery), Zoom (dietician video calls), and Google Analytics (website analytics). Each processes data under its own privacy terms and only for the purpose we send it to them. We may also disclose information if required by law, or as part of a merger, acquisition, or asset sale, in which case we'll tell you.

4. Data retention

Scan history is kept for 7 days on the Free plan and 30 days on Gold and Platinum, after which it's deleted automatically. Account and profile data is kept for as long as your account is active, and deleted (or anonymised where we have a legal reason to retain records, e.g. billing history) once you ask us to close your account.

5. Your rights

You can access, correct, export, or delete your account and household data at any time from within the app, or by emailing support@dietassure.com. Depending on where you live, you may have additional rights under laws such as the GDPR or UAE data protection law — contact us and we'll respond within 30 days.

6. Children's privacy

DietAssure is intended for use by adults managing a household. A parent or guardian may add a child as a household profile (e.g. their allergies) — we treat that data as belonging to the adult account holder, not as data collected directly from a child. We do not knowingly allow children to create their own accounts.

7. International transfers

Aqualeo Digecom FZ LLC is based in the United Arab Emirates, and our service providers operate globally. Your information may therefore be processed in countries other than your own; we require our providers to protect it to a standard consistent with this policy wherever it's processed.

8. Security

We use encryption in transit, access controls, and least-privilege practices to protect your data. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.

9. Not medical advice

DietAssure is a decision-support tool, not a medical device or a substitute for professional medical or dietary advice. Always verify a product yourself, especially for severe allergies, and consult a qualified professional for medical decisions.

10. Changes to this policy

We'll update this page and the "Last updated" date above when our practices change, and where a change is material, we'll make reasonable efforts to notify you in the app or by email.

11. Contact us

Aqualeo Digecom FZ LLC — support@dietassure.com